Wishlist

Delivery 2-10 working days
Free UK shipping over £39
30% OFF Splashbacks use SPLASH30 code or use WALLART to get 30% OFF Posters and Canvases (Over £50)
USE WALLART30 or SPLASH30 CODE - ONE CODE PER ORDER

Refund and Returns Policy

If you don’t love it we’ll take it back!

Full Priced items
(excluding SALE items, items bought in our Sale with a discount code)
We want you to love our creations. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 14 days of receipt. Please contact us to arrange this via email: orders@rocksaltprints.com or call us on +44 (0) 1932943088.

Discounted Items / Items bought with a discount code

You can return these within 14 days of purchase for a store credit. Please contact us to arrange this via email: orders@rocksaltprints.com or call us on +44 (0) 1932943088.

To expedite your request, please include the following when you contact us:

  1. your order number
  2. a brief description of the problem
  3. a photo illustrating the issue
  4. your preference for a replacement or a refund

* Some RSP products are subject to special return restrictions. See below for details:

Splashbacks and Shower panels are non-refundable as they are all made to order.

Personalised Artworks – we only accept returns if the product is damaged as these are made to order.

Embellished / Premium Artworks are made to order therefore these are non-refundable. If a product arrives damaged we will arrange a replacement or store credit.

Commissioned Original Artwork – Please start by contacting us to discuss any reason that your piece may have fallen short of your expectations. We only accept returns if the product is damaged as these are made to order.

Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage/defect cannot be verified via email, the item may be required to return to RSP for inspection before a determination can be made as to the state of the product.

Non-Refundable Items:

Personalised Items / Custom Orders / Custom Sized artworks are non-refundable.
Splashbacks and Shower panels are non-refundable as they are all made to order.
Premium Embellished / Original / Varnished Artworks are non-refundable

Who covers the return shipping cost?

For all cases, return shipping costs are the responsibility of the customer. A refund will be issued once the item is received by RSP. We will only refund the cost of the product, excluding shipping costs.

Refund

Once we received your item back in a re-saleable condition we will issue a refund. We will only refund the cost of the product, excluding shipping cost. PayPal takes 2-5 days and credit/debit card refunds will take up to 10 working days.

Exchange or get credit for a gift.

Did you receive a Rock Salt Print gift that isn’t quite right? We’re certain you can find something better suited to your taste and personal style. Either exchange your gift for another item of equal or lesser value or receive a credit for future use.

If you would like to exchange a received product for something different, we will give you a credit note once we received your item back. You can then proceed to place a new order in our webshop.

Contact us to request an exchange or credit with the following information:

  1. the “ship to” name on your package
  2. the item you received
  3. your preference for an exchange or credit
  4. if exchange, the item you’d like instead

Original shipping charges will not be credited nor included in the exchange.

We do not offer refunds on gift items.

Our customers think we're Excellent

  • Star icon Star icon Star icon Star icon Star icon
    Stunning Acrylic Shower Panel Designs
    To anyone wanting a unique and stunning design for their shower room, you must look at their designs. We decided on the Elvis print 2240 x 1700. Pete, from Rock Salt Prints helped me at every stage including cutting the panels to size for a perfect fit. At 5mm thick they are rigid enough not to ripple or leave a uneven surface. My wife is so happy with the outcome. Well worth scouring the net for! Thank you.
    - Nick Folkard, Norfolk
  • Star icon Star icon Star icon Star icon Star icon
    I will be back…
    I ordered 2 framed prints from rock salt prints. They came quickly and packaged well, the quality is great and they look amazing! Thank you Rock salt I will definitely be ordering more in the future.
    - Lucy Connor, Oxfordshire
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    Dollar Baby Splashback
    I ordered 2 pictures from these guys, had one delivered and second one on it's way within a few days of ordering I'm so impressed with the pictures, just perfect for my son's room and unusual prints. i was going to purchase from Wayfair but decided to give the smaller company my business, was a win win as i supported them and i got them for a great price! i'm very chuffed!!
    - Lisa West, London
  • Star icon Star icon Star icon Star icon Star icon
    Excellent products, quick service
    Bought a Marilyn chopping board. Company were thorough to inform me on my email that I wouldn’t get it before Xmas. Then I did! Was so happy! Love the chopping board, beautiful design. Would highly recommend!
    - Claire Stevens, Surbiton
  • Star icon Star icon Star icon Star icon Star icon
    Highly Recommend these guys!
    We’ve purchased a few items from Rock Salt Prints and I was fortunate enough to have a bespoke print purchased for me for Christmas by my wife. The quality is outstanding and whenever we have visitors they are always discussion pieces. I would highly recommend Rock Salt and we will for sure continue to be loyal customers.
    - Paul Law, Chester
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